Conflict Resolution & Conflict Management Skills e-Course
Two
researchers named Watson and Hoffman have found that 42% of a Manager's Time is
spent addressing conflict in the workplace. (Watson, C & Hoffman, R,
Managers as Negotiators, Leadership Quarterly 7(1), 1996). How much of your
daily time is invested in workplace conflicts? How often do you feel that you
could ha....
The Human Characteristics e-Course
In order to
acquire the ability to manage and resolve conflicts, one first needs to
understand the human characteristics that cause and fuel conflicts. In order to
stop the vicious cycle of conflict, and even better, not to let it roll in, one
needs to understand all of his own dormant characteristics that cause ....
Feedback Conversation e-Course
Feedback conversations,
evaluation conversations or performance evaluation conversations are all different
names pointing at the same thing: periodic conversations that managers have to conduct
with their employees in order to mutually assess the latter's functionality.
Most managers dislike - an....
Conflict Resolution Skills for Salespeople e-Course
The eCourse Conflict
Resolution & Negotiation Skills for Salesman offers a unique angle to
sales.
The first image that comes
to mind when hearing the word 'selling' is that of a professional salesman
(meaning that he earns his living from selling) who is trying to sell a client
a product or a service. ....
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